Bob Straw, Response Manager for American Red Cross and fellow Rotarian, started his morning on 9/11 at 8:30 a.m. at the York Fair. A child, Matthew Potter, 7, had been hurt and later died after riding on a roller coaster, and the Red Cross had first aid stations there.

At about 9 a.m., he heard the news that the first plane had hit the World Trade Center. As part of his training with the Red Cross Aviation Incident Response Team, he called in to Washington, D.C., and was put on standby to go to New York. Other local members were assigned to Arlington, VA and other locations.

In the days following, 9/11, all air travel was shut down.  A team of local Red Cross members went to Shanksville for a fourteen day assignment.  They'd need to hold two memorial services — the first on Sept. 17, the other on Sept. 20 — and each had to be equally special. Organizers also had to make sure they represented the different faiths of the passengers and crew members.

When these kinds of events happen, the goodness and the devotion and the dedication of these people really shine.